Our approximate turnaround times for custom boxes is 7-10 days, and this may change depending on your box type, size and quantity. If you require your order by a certain date please leave a note at checkout and we will be in touch.
We are currently closed for all walk-in traffic. Please place your order online.
If you need to pick-up your order we will contact you to arrange a time.
Had an issue with your order? Need to request a change to your order? Please leave your enquiry or issue below and be sure to enter the correct order ID so we can solve your query quickly!
Fill in the form below for one of our team to get in touch.
We understand that packing TV’s without the original packaging can be a stressful task.
Every Jetbox TV will be supplied with more than enough bubble wrap to wrap any size TV!
To put your TV box together, follow these instructions:
Some of our products are large, heavy and bulky and require extra care or special shipping. If your order requires a forklift we will advise before delivery, and if no forklift is available upon delivery a surcharge will apply.
Bulky deliveries that require hand delivery (but no forklift) to the first floor or above and require stair or lift access will also be subject to a delivery surcharge. If you advise at checkout that your delivery is above the ground floor, we will be in touch regarding the surcharge. This surcharge is from $50 per pallet.
Manufacturing processes require machinery to work at quite high speeds. During production, some sheets may be damaged and need to be replaced. In some instances, we cannot replace the sheets at that time and you will be met with a slightly lower Quantity than ordered. This amount will be credited to you.
In most cases though, there will be overruns, as the machinery cannot come to a complete stop in an instant – we require a gradual slow down, which will give us more cartons produced, than what are ordered. These overruns are payable by the client. And taking them also helps save on recycling, which is more sustainable and better for the Environment in the long term.
If you require EXACT Quantities, we may have to make some boxes in a different grade than ordered, to make up your order in the Exact Qty required. These requests will also Incur higher unit costs. This cannot be avoided, as we must consider the recycling processes and costs involved, in helping to reduce our carbon footprint.
5C or B – Light single flute cardboard used for light packaging requirements or for products that support themselves.
4C or B – Slightly stronger single flute cardboard used for packing paper/notes/pads, etc. Usually for products that self support.
3C or B – Most common board grade usually used for virtually any standard light weight packing.
3C or B Super – Medium strength board that is slightly stronger than the above 3C/B board and can also be used for frozen goods.
1C or B – Strong single flute carboard used mainly for products that need extra support when stacking.
1C or B Super – Super Strength Cardboard that is mainly used for frozen food products that are transported long distance.
3 BC – Twin Cushion cardboard used for Removal Boxes and products that need that little extra care when packaged or for bulky items that may need thicker board when transported.
1 BC – Twin Cushion cardboard with some of the highest grade board for Superior support and stack-ability. Primarily for items over 30KG.